Terms of service

OVERVIEW

This website is operated by Kivara Studio (“we”, “us”, “our”). Throughout the site, the terms “you” and “your” refer to the user, customer, or visitor.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein. If you do not agree to these Terms, you must not use this website.

We reserve the right to update or amend these Terms at any time. Continued use of the website following changes constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.

1. ONLINE STORE TERMS

By using this site, you confirm that:

  • You are at least 18 years old, or

  • You are using this site under the supervision of a parent or legal guardian.

You agree not to use our products or website for any unlawful or unauthorised purpose. You must not transmit viruses, malware, or any destructive code.

Any breach of these Terms may result in immediate termination of access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any lawful reason.

You agree not to:

  • Reproduce, copy, sell, or exploit any part of the website or its content

  • Use our branding, imagery, or designs without written permission

Credit card information is encrypted during transmission. However, other content may be transferred across networks and adapted to technical requirements.

Headings in this document are for convenience only and do not affect interpretation.

3. ACCURACY OF INFORMATION

We aim to ensure all information on our website is accurate and up to date. However:

  • Product descriptions are for general guidance

  • Colours may vary due to screen settings

  • Measurements are approximate

  • Historical information may not reflect current offerings

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.

4. PRODUCTS & PRICING

Certain products may be available exclusively online and in limited quantities.

We reserve the right to:

  • Limit quantities purchased per customer

  • Refuse or cancel orders

  • Discontinue products at any time

  • Change pricing without notice

All prices are listed in GBP (£) and include VAT where applicable.

We do not guarantee that product quality will meet individual expectations beyond statutory consumer rights.

5. BILLING & ACCOUNT INFORMATION

You agree to provide accurate, current, and complete purchase and account information.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities per household or account

  • Cancel orders suspected to be placed by resellers or distributors

If we amend or cancel an order, we will attempt to notify you using the contact details provided at checkout.

6. SHIPPING & DELIVERY

Delivery timeframes are estimates and not guaranteed.

We are not liable for delays caused by:

  • Couriers

  • Customs processes

  • Incorrect addresses provided by you

  • Circumstances outside our reasonable control

Risk in the goods passes to you upon delivery.

7. RETURNS & EXCHANGES

We comply with UK Consumer Contracts Regulations.

Your Right to Cancel

If you are a UK customer, you have the right to cancel your order within 14 days of receiving your goods.

To qualify for a return:

  • Items must be unworn and unused

  • Tags must remain attached

  • Items must be returned in original packaging

Refunds will be processed within 5 - 10 business days of receiving the returned item.

Original shipping costs are non-refundable unless the item is faulty.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exchanges are subject to stock availability.

Full details are available in our separate Return Policy.

8. OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to third-party tools or services (such as payment processors or analytics providers).

These services are provided “as is” and we do not:

  • Monitor them

  • Control them

  • Accept liability for their performance

Your use of third-party tools is entirely at your own risk.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

  • The content or accuracy of third-party websites

  • Any transactions made with third parties

  • Any damage or loss resulting from use of third-party services

You should review third-party policies before engaging with them.

10. USER SUBMISSIONS & FEEDBACK

If you submit reviews, comments, or creative ideas to us, you agree that we may use, edit, publish, and distribute them without restriction or compensation.

You must not submit content that:

  • Is unlawful, defamatory, abusive, or obscene

  • Infringes on intellectual property rights

  • Contains viruses or malicious code

  • Misrepresents your identity

We reserve the right to remove any content at our discretion.

11. PERSONAL INFORMATION

Your personal information is governed by our Privacy Policy.

12. PROHIBITED USES

You may not use this website:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To harass or discriminate against others

  • To upload malicious code

  • To collect personal data without consent

  • To interfere with website security

We reserve the right to terminate access for violations.

13. DISCLAIMER & LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free access to the website.

To the fullest extent permitted by law, Kivara Studio shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits or business

  • Delays outside our control

Nothing in these Terms limits your statutory rights under UK consumer law.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Kivara Studio and its affiliates from any claim arising from:

  • Your breach of these Terms

  • Your violation of any law

  • Your infringement of third-party rights

15. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

16. TERMINATION

These Terms remain effective unless terminated by you or us.

We may terminate access to our website without notice if you breach these Terms.

17. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Kivara Studio regarding use of the website and supersede any prior agreements.

18. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Details

Store Name: Kivara Studio

Address: 131 Grange Road, London SE13AL, United Kingdom
Email: info@kivarastudio.com
Phone: +44 20 8040 3780

Customer Service Hours:
Monday to Friday, 9:00am – 5:00pm (GMT)