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FAQs
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and returned in their original condition with tags attached.
Refunds are processed once your return has been received and inspected. Please allow 5–10 business days for the funds to appear in your original payment method.
UK orders typically arrive within 7-10 business days. International delivery times vary depending on location.
We do not offer international shipping at the moment, we only currently ship to the UK.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
For enquiries regarding orders, returns, or general questions, please contact us via our Contact page. Additional contact details below:
Store Name: Kivara Studio
Address: 131 Grange Road, SE13AL
Email: info@kivarastudio.com
Phone: +44 20 8040 3780
Customer Service Hours:
Monday to Friday, 9:00am – 5:00pm (GMT)
We typically repsond within 24 hours