FAQ
Orders
1. Can I amend or cancel my order?
Orders are processed quickly. If you need to make a change, contact us immediately at info@kivarastudio.com Amendments cannot be guaranteed once processing has begun.
2. How do I know my order is confirmed?
You will receive a confirmation email once payment has been successfully processed.
Shipping
3. Do you offer free shipping?
Yes. We offer complimentary standard shipping on all UK orders.
4. How long does delivery take?
Orders are processed within 1–2 business days. Estimated delivery is 7–10 business days from purchase.
5. How do I track my order?
Tracking details are sent via email once your order has been dispatched.
For more information on shipping, please refer to our Shipping Policy
Returns
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached.
7. Do you offer exchanges?
We offer size exchanges subject to availability. If unavailable, store credit will be issued.
8. Are any items non-returnable?
For hygiene reasons, bodysuits, swimwear (without intact seal), earrings, and sale items are final sale.
For more information on returns, please refer to our Returns and Refund Policy
Sizing & Fit
9. How should KIVARA fit?
Our pieces are designed to sculpt, support, and move with you. For a more compressive fit, choose your usual size. For a relaxed fit, size up.
10. What if I’m between sizes?
We recommend sizing up for comfort. If unsure, contact our team for guidance.
Fabric & Care
11. How should I care for my pieces?
Wash cold on a gentle cycle. Air dry. Avoid fabric softener to preserve stretch and structure.
12. Will colours vary?
We strive for accuracy, however slight variations may occur depending on lighting and screen settings.
Payments
13. What payment methods do you accept?
• American Express (AMEX)
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Klarna
• Maestro
• Mastercard
• PayPal
• Shop Pay
• UnionPay
• Visa
All payments are securely processed in GBP.
For more information on payments, please refer to our Billing Terms and Conditions page.
Brand
14. Where is KIVARA based?
London, United Kingdom.
For more information on our brand, please refer to our About Us and Contact Us page
15. How can I contact you?
Store Name: Kivara Studio
Address: 131 Grange Road,London, SE13AL, United Kingdom
Email: info@kivarastudio.com
Phone: +44 20 8040 3780
Customer Service Hours:
Monday to Friday, 9:00am – 5:00pm (GMT)
